Returns Details

Like everything else Bigboys, our returns policy is dead simple. And even better, returns to Bigboys are one hundred percent free!

If you’re unhappy with any part of your order for whatever reason, just fill in the details on the returns sheet we included and pop this along with your item back into it’s bag.We include a spare seal with every order too  so you can easily reseal your return.

Once that’s done, drop a quick email to returns@bigboys.co.uk and we’ll send you a postage label to finish the job! Are we good to you or what!

You’ll need to tell us within thirty days of receiving your item if you do want to return it, and It should be pretty obvious that we can’t accept worn or marked items… so no changing your mind about those boxers after a big night out.

Once we’ve received your return back at Bigboys HQ, we’ll check it for condition and process a refund within twenty four hours.

We’ll put the money back onto the card your paid with – and whilst we’ll do all this as quickly as possible, your bank could take upto ten days to show the refund in your account balance, so play it cool son, play it cool!

If it’s human contact you’re after, you can even return your item to your local store.
Just rock up with the item and it’s returns paperwork, and our store staff will get things moving. Bear in mind though, store staff can’t issue refunds, so you’ll still need to wait around seven days for our returns team to send back the dough!

Don't worry if you cant find your returns paperwork you can download a copy by clicking here

Finally, products bought in our retail stores can only be returned to our retail stores for a refund, or exchange for items up to the original purchase value.