Orders will be processed and shipped during standard working hours (0900 – 1700) Monday to Friday (excluding Bank Holidays).
The cut-off point for orders to be shipped the same day is 3pm. Please note, during busy times of the year this cut-off point can change but our team will notify you by email (if you are subscribed to our newsletters), social media pages, and throughout our website.
Please see the follow information on key features and benefits of using bigboys.co.uk delivery methods. If you are unable to find certain information to answer any questions you may have, contact us at firstname.lastname@example.org
We currently offer the following delivery methods:
FREE UK Standard Delivery
Royal Mail Next Day Tracked Delivery
Click & Collect
For other countries not listed above, please contact our Customer Service team by emailing email@example.com
Orders placed on a Bank Holiday
Whilst we like to ensure all orders are processed promptly, Bank Holidays enables our fantastic team to have some well-deserved time off. This means our office and warehouse is closed, therefore any orders placed during a Bank Holiday, will not be dealt with until the next standard following working day.
What to do if your order does not arrive
On very rare occasions, parcels go astray. If you have received confirmation that your order has been dispatched but it fails to arrive, please contact us by calling 0113 235 0839 or by emailing firstname.lastname@example.org
When your order is dispatched from our warehouse, you will receive an email with the tracking number once your order has been shipped.
If you can not find your tracking or delivery information for your order, please contact us quoting your WEB order number and we’ll be happy to help you.
Returns & Refunds
Not happy with your purchase? Don't worry! Just click the box below and you'll be redirected to our Returns & Refunds page. More information about our FREE returns service can be found here as well as other helpful information explaining how to make a return and/or exchange.