1. DO YOU HAVE A PRICE PROMISE?

Hold up! You've found something cheaper? Let us beat that offer...

We are confident that we can offer you the lowest price on every product - that my friends is our PRICE PROMISE to you. If you see the same product at a cheaper price, we will refund you the difference in price, plus an additional 10% OFF - that's how we roll!

Our Price Promise is subject to us verifying the lowest price on any other UK mainline online retailer, and only applies to delivered products for a period of 7 days after your purchase. 

Please Note: our Price Promise must incorporate any cost of postage as our site offers Free Standard Delivery on all UK orders

If you need to contact us regarding a Price Promise claim, don't hesitate - drop us an email by clicking here and we'll get straight on to it!

2. WHAT IS THE RETURNS, REFUNDS AND EXCHANGES POLICY?

We want you to love your purchase from BigBoys Menswear, but if you don't then chill your beans - because Houston, we DO NOT have a problem!

Just return the items using the Royal Mail portal: http://www.royalmail.com/track-my-return/create/3848 within 30 days of receipt. Like everything else at BigBoys we put our customers first and returns to BigBoys are 100% FREE

Whatever you send back must be in the original unworn condition with the brand labels attached and after we've checked that everything's tickety-boo, we'll issue you a refund.

Please fill in the form we have sent you with your purchase and return back with you items.

If you do not require an exchange then remember that while BigBoys are super speedy and process refunds straight away, your bank might be a little slower and could take up to 5 days to accept back into your account. Hey - don't shoot the messenger!

Feel like you need a different size, no sweat! Just return the original and fill in the form we have sent you with your purchase and return with your items, and we'll do the rest.

If it’s human contact you’re after, you can even return your item to your local store.

Just rock up with the item and it’s returns paperwork, and our store staff will get things moving. Bear in mind though, store staff can’t issue refunds for on-line orders, so you’ll still need to wait around a couple of days for our returns team to send back the dough!

Finally, products bought in our retail stores can only be returned to our retail stores for a refund, or exchange for items up to the original purchase value. 

3. HOW DO I PLACE AN ORDER?

It's easy to shop safely and securely on our website:

  • Browse the website and simply click on the items you'd like to buy
  • Select your size and click 'Add to basket'
  • When you're ready to complete your order, click on 'My Basket'
  • Select the delivery option you'd like and click 'Checkout'
  • You will then be taken to our secure checkout where you'll be asked to fill in your address and payment details; or simply login if you already have an account with us
  • We will send you an email to confirm your order once payment has been confirmed

3a. How do I register for an account?

It is simple to set up an account. You can do this before you start shopping or after you have placed all the items in the basket. You just need an active email address and password. Click on Login and then Create an Account. Once you are set up, future orders will be simple. We will also send you our newsletters which highlights our new products and promotions including juicy discount codes.

3b. Why won't my discount code work?

We are sorry you are having problems with one of our discount codes. Please check the following:

  • The code: check you have entered the code correctly/ If you've been emailed a code, try to cut and paste it rather than re-typing it.
  • Expiry date: the code you are trying to use might have expired. Please check the date
  • Correct website: check that you are entering the code on the correct website, please note that promotional codes may be restricted to selected products only and therefore will not be applied in the checkout to any excluded products (e.g. gift vouchers, 2 for 1 deals, excluded products etc). 

3c. How do I know if you have the size or the colour I want in stock?

The sizes or colour that we have available are listed in the drop-down box on each product page. Click on the size or colour to see if there is stock in your interested size/colour.

3d. How do I know what size to order?

We've put handy size guides on product descriptions to help you select the correct size. Just click on the size guide tab next to each product. Don't forget that size conversions differ between brands. These are guides only and you should bear in mind any individual preferences & requirements. Very occasionally we may come across different sizing for certain products, but we will make sure this is noted in the product description tab on the right-hand side of the product page you are viewing.

3e. Can I have a different delivery address to my billing address?

Yes, it's simple to add a new delivery address, just visit the My Account section of the website. This can give you flexibility to have orders delivered to the most convenient address.

3f. How do I cancel or change my order?

If you wish to cancel an order or make changes, please contact us within 2 hours of placing the order or as quickly as possible on 0113 249 1531 or by emailing us on info@bigboys.co.uk

4. WHICH PAYMENTS DO YOU ACCEPT?

You can shop using several different payment options at BigBoys, and even pay with PayPal. For your security, all transactions will go through the 3D Secure Process. Click Here to view all the information of Secure Shopping.

5. WHAT ARE THE SHIPPING OPTIONS?

You heard it right! Standard Delivery is FREE on all UK orders!

We send our parcels with Royal Mail Standard Tracked Service and you can expect delivery within three to five days of ordering.

Want your stuff sooner? No problem! Use our Royal Mail Next Day Tracked Service which costs just £1.99! Just place your order before 3pm Monday to Friday. 

Outside the UK? Our international delivery charges look like this:

Europe - Zone 1 £13* (France, Spain, Portugal, Belgium, Holland, Germany, Switzerland) Rest of Europe £19*

*Prices for European delivery are a guide and are dependent on weight. In some cases we might need to charge extra, but if we do, we’ll let you know before you checkout.

For Countries not listed above, please contact our customer service department on info@bigboys.co.uk

5a. My parcel hasn't been delivered?

On very rare occasions, parcels are lost in the post, if you have received your order dispatch confirmation but your parcel fails to arrive, get in touch with us by either phone or e-mail and we will investigate the matter with Royal Mail.

6. HOW DO I CONTACT YOU FOR HELP?

82 York Road

Leeds, West Yorkshire

LS9 9AA

Email: info@bigboys.co.uk

Call us on: 0113 249 1531

You can also contact us on our Contact us page.

6a. What are the addresses of the BigBoys Menswear stores?

BigBoys Menswear Leeds

82 York Road

Leeds, West Yorkshire

LS9 9AA

Tel: 01132491531

BigBoys Menswear Grimsby

Freshney Place Shopping Centre

8 / 9 Baxtergate

Grimsby, N.E.Lincolnshire

DN31 1ED

Tel: 01472 349253

Please Note: Our stores vary their opening times, for full details on store hours please click here.

6b. Do you have a Privacy Policy?

We treat all your personal information as confidential. We will keep it on a secure server and fully comply with all applicable UK Data Protection and consumer legislation.  For full details, see our privacy policy.

6c. Where can I find your Terms & Conditions?

See our full terms and conditions here.

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