Contents of Privacy Notice

1. Introduction

2. What is bigboys.co.uk

3. Explaining the legal bases we rely on

4. When do we collect your personal data?

5. What sort of personal data do we collect?

6. How and why do we use your personal data?

7. How we protect your personal data

8. How long will we keep your personal data?

9. Who do we share your personal data with?

10. Where your personal data may be processed

11. What are your rights over your personal data?

12. How can you stop the use of your personal data for direct marketing?

13. Contacting the Regulator

 

1. Introduction

We are a family run business and are committed to doing things right.

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe.

We know that there is a lot of information here, but we want you to be fully informed about your rights, and how bigboys.co.uk uses your data.

It is likely that we will need to update this Privacy Notice from time to time. We will notify you of any significant changes via email, but you’re welcome to come back and check it whenever you wish.


2. What is bigboys.co.uk

bigboys.co.uk is the trading name for the retailing activities of selling men’s fashion clothing for sizes 2xl to 7xl in Great Clothes Ltd


3. Explaining the legal basis we rely upon

The law on data protection sets out several different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent e.g., when you tick a box to receive email newsletters.

When collecting your personal data, we will always make it clear which data is necessary in connection with a particular service.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations e.g. if you order an item of clothing from us for home delivery, we’ll collect your address details to deliver your purchase ,and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data e.g. law enforcement might want us to pass details of people involved in fraud or other criminal activity.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.e.g. we will use your purchase history to send you personalized offers. We will send you direct marketing emails when you shop with us and do not choose to opt out-this is often called a “soft opt in”.

With your consent, or when you shop with us and do not choose to opt out from receiving our emails ('soft opt in') we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products including tailored special offers, discounts, promotions, events, competitions etc.


4. When do we collect your personal data?

  • When you visit any of our websites, and use your account to buy products and services, in a shop or online.
  • When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
  • When you create an account with us.
  • When you shop online, we capture information through cookies and similar technologies, you can manage these when you visit our site.
  • When you purchase a product in store or by phone but don’t have or use an account.
  • When you engage with us on social media.
  • When you download or install one of our apps. 
  • When you contact us by any means with queries, complaints etc.
  • When you ask one of our staff members to email you information about a product or service.
  • When you enter prize draws or competitions.
  • When you choose to complete any surveys, we send you. 
  • When you comment on or review our products and services.
  • Any individual may access personal data related to them, including opinions. So, if your comment or review includes information about the staff who provided that service, it may be passed on to them if requested.
  • When you fill in any forms. For example, if an accident happens in store, a staff member may collect your personal data.                        


5. What sort of personal data do we collect?

  • If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number.
  • Details of your interactions with us through our customer services, in store, online or by using one of our app.
  • Details of your shopping preferences.
  • Details of your visits to our websites or apps, and which site you came from to ours.
  • Information gathered using cookies in your web browser.
  • Personal details which help us to recommend items of interest.

We will only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us. Of course, it is always your choice whether you share such details with us. 

  • Payment card information.
  • Your comments and product reviews. 
  • To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.


6. How and why do we use your personal data?

To give you the best customer experience we will use data to offer you promotions, products and services that are mostly likely to interest you.

If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you have asked for.

Here is how we will use your personal data and why:

  • To process any orders that you make by using our websites, app or in store. If we do not collect your personal data during checkout, we will not be able to process your order and comply with our legal obligations.
  • To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this based on our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. 
  • To send you email notifications when you place a product in your basket, and you abandon your browsing before completing your checkout. We do this based on our legitimate interest. To provide you with tracking information so that you can follow your order. We do this under legitimate interest to enhance your customer experience and give you more information around where your delivery is and when your order will arrive.
  • To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We will also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We will do all of this as part of our legitimate interest.
  • To process payments and to prevent fraudulent transactions. We do this based on our legitimate business interests. This also helps to protect our customers from fraud.
  • With your consent, or whenever you purchase with us and do not choose out of receiving our updates, we will use your personal data, preferences and details of your transactions to keep you informed by email or post about relevant products and services including tailored special offers, discounts, promotions, events, competitions.
  • Of course, you are free to opt out of hearing from us by any of these channels at any time.
  • To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
  • To display the most interesting content to you on our websites or apps, we will use data we hold about your favourite brands or products and so on. We do so based on your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
  • To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
  • To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
  • To comply with our contractual or legal obligations to share data with law enforcement.


7. How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.


8. How long will we keep your personal data?

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected.


9. Who do we share your personal data with?

We sometimes share your personal data with trusted third parties such as delivery couriers.

We provide only the information they need to perform their specific services.

We may share your personal data to third party if required to disclose your personal data to the police or other enforcement or Government body.


10.  Where your personal data may be processed

Great Clothes Ltd is a UK based company.


11. What are your rights over your personal data?

You have the right to request:

  • Access to the personal data we hold about you.
  • The correction of your personal data when incorrect.
  • That we stop processing your personal data, in specific circumstances e.g. when you have withdrawn consent
  • That we stop using your personal data for direct marketing
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • You can contact us to request to exercise these rights at any time.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. 


12. How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:

  • Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from us.
  • If you have an account, log in into your account and change your preferences.
  • Write to bigboys.co.uk Great Clothes Ltd, 82 York Road Leeds, LS9 9AA
  •  Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.


13. Contacting the Regulator

If you feel that your data has not been handled correctly you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303-123-1133 or online www.ico.org.uk/concerns

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